Bounce Energy

Direct Energy acquired Bounce Energy in 2013. Since that time, Direct Energy created more tools and products to track and manage your usage more effectively. To provide these services to all our customers, Bounce customers will now be transitioned to Direct Energy. As a Direct Energy customer, youll benefit from exclusive tools and insights to help you understand your electricity usage and manage your account.

Understanding your Texas electricity service should be easy. We realize some companies make it harder than it is. In fact, some providers are less than transparent. They take advantage of customers who dont study their electricity bills. They profit off of customers who are too busy to do business the exact way they want the customer to do business. With Bounce Energy, not only will you receive a competitive rate, but well make you the following promise:

No deceptive or unnecessary fees

• We will never charge you to activate your service
• We will never charge you to pay your bill when you pay on-time, no matter how you choose to pay your bill
• We will never charge you to call us

You can communicate with us however you like

• Call or email us to speak to a representative.
• Use our online chat feature.
• Find answers online at our helpful online FAQ portal.
• Ask questions on our social media pages like Facebook and Twitter.
• Dont want to talk at all? Thats okay too. We have paperless billing, free auto bill pay, and online service account management to make that happen.

Well work hard to keep you as a customer

• We offer the best rewards programs in the market. Those rewards include gift cards, bill credits, airline miles, cash back, and more.
• Same rates for new and existing customers. We dont give new customers different rates than our existing customers. When you renew your plan, you get the lowest rates were offering in the market to all customers.
• We keep you connected to our business - get real-time emergency and outage information, know what we know when it happens by following us on Facebook, Twitter, or our blog.