Holyoke Gas & Electric Department

HG&E is a municipally-owned utility company, which puts us in the unique position to make decisions based on the needs of the communities we serve, which include Holyoke and Southampton.   Every day, your neighbors at HG&E work to make the quality of life for residents better and more affordable, while assisting in business growth and economic development.  We are proud to be your neighbors!

Mission & Vision

• HG&E will provide competitive rates, innovative and sustainable energy solutions, reliable service, and excellent customer care.
• HG&E works tirelessly to keep utility bills at some of the lowest rates in New England. Each month, residential rate comparisions are published in Energy Insights, HG&E's newsletter. For commercial accounts, we offer a variety of options in order to meet the needs of each customer.
• We pride ourselves in our ability to conserve and protect the environment, while reducing the overall carbon footprint of our community. Through energy production projects, such as solar and hydro, over 65% of electricity sold by HG&E is produced from local renewable resources and over 90% of electricity sold is carbon-free.  HG&E’s Energy Mix far exceeds the Commonwealth’s renewable portfolio standard requirements for utilities. 
• HG&E offers aggressive energy conservation assistance programs, providing customers an ability to reduce energy consumption through a variety of measures such as: interest-free assistance, rebates, energy education, economic development and first-time homebuyer discounts, energy audits, and much more. 
• HG&E's Electric Division was awarded the prestigious Diamond designation through American Public Power Association’s (APPA) Reliable Public Power Provider Award (RP3).  APPA’s RP3 program recognizes utilities that demonstrate high proficiency in four areas: reliability, safety, work force development, and system improvement. In addition, HG&E is the recipient of the Smart Energy Provider Award from the American Public Power Association for demonstrating commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support a goal of providing low-cost, quality, safe, and reliable electric service.