Direct Energy
12 Greenway Plaza, Houston, Texas, United States

Direct Energy is one of North America's largest energy and energy-related services providers with nearly 5 million residential and commercial customer relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE:CNA), one of the world's leading integrated energy companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada.

Who We Are

Direct Energy is one of the largest retail providers of electricity, natural gas, and home services in all of North America. A fully integrated energy company, Direct Energy's vast lines of businesses include Direct Energy Supply and Trading, Direct Energy Residential, Direct Energy Business, and Direct Energy Services.

Our company is committed to providing our customers products and services in ways that improve the quality of everyday home and business life. We believe that our customers are our greatest asset. We are driven to align with our customer's values and meet their needs. Ultimately, we inform and empower our customers practices through thoughtful offerings, transparent communication, and insightful innovations.

What We Do

At Direct Energy, we source, generate, process, trade, service, and supply energy to meet your current and future energy needs. More importantly, we harness our expertise to enable customers to not only understand their energy usage, but actively reduce it in alignment with their lifestyle, which could help them save money. We make sure energy is always available to you when you need it, and can guide your energy practices to help enrich your everyday life.

Our commitment to your homes and businesses extends to servicing and ensuring the efficiency of your heating and air conditioning systems, as well as maintaining the integrity of your plumbing and electric lines. It's all part of our promise to make the energy company you choose one that can help your home, no matter your need.

Corporate Philosophy

Direct Energy invests in energy efficiency and innovation to empower consumers to use less, and equally deliver choices within a catalog of energy and service products. We help consumers become conscious and informed to improve their everyday life, and support the development of tomorrow's energy markets today.

With approximately 6,000 employees, we are active in small and medium business, retail business, as well as home services to ensure we'll be a stable, long-term partner to the millions of customers we serve both in the United States and Canada. And by securing innovative partners that offer efficiency products such as the Nest Learning Thermostat©™, rewards like Plenti™, and functionalities like Direct Your Energy, Direct Energy is on the cutting edge of new energy saving efforts.

Delivering Brighter Homes and Businesses Through Innovation and Consumer Empowerment
Insight for Tomorrow, Inspired Living Today
Whether as an electricity or natural gas provider, or services and maintenance administrator, you've invited Direct Energy into your home or business. We're here to be a gracious guest and partner, empowering you through education and serving you as a pioneer in industry innovation. We are dedicated to the future of energy, building efficiency practices that create savings, and provide accessible experiences that make it easy for you to be part of your home or businesses' progression in a way that works for your family and lifestyle. Learn more about our company, and the steps we are taking that make energy efficiency and innovation not only part of our everyday life, but part of yours. With each step, Direct Energy is helping you save energy, save money, and improve the functionality of your home or business.