Enbridge St. Lawrence Gas
33 Stearns St, Massena, New York, United States

Enbridge St. Lawrence Gas, (the “Company”) a wholly owned subsidiary of Enbridge Gas Distribution Inc. in Canada (the Enbridge Connection) was incorporated in 1957. Enbridge St. Lawrence Gas served its first natural gas customer in 1962.  With more than $100 million in gross assets, the Company distributes natural gas to approximately:

The Company has installed more than 572 miles of gas main and service lines (service map) within a New York State service territory that is about 1664 square miles, across St. Lawrence County and a portion of Lewis County.  The Company currently serves the cities, towns and/or villages of Beaver Falls, Brasher, Brushton, Canton, Chateaugay, Croghan, Gouverneur, Heuvelton, Lawrence, Lisbon, Madrid, Malone, Massena, New Bremen, Norfolk , Norwood, Ogdensburg, Potsdam, Stockholm, Raymondville, Waddington.  The Company also has franchise rights for another 3 municipalities within Franklin County, for future expansion.  In the Enbridge St. Lawrence Gas service territory, over 80% of the available business and residential customers have selected natural gas.  In communities where gas has been available for more than five years, Enbridge St. Lawrence Gas provides service to about 95% of the available customers.    Of the Company’s total residential and commercial customer base, more than 94% of our customers heat with natural gas.  On a yearly basis, Enbridge St. Lawrence Gas distributes over 10 billion cubic feet of gas, the equivalent of about 71 million gallons of oil or enough gas to heat more than 75,000 homes!  With headquarters in Massena, NY, and a satellite operations building in Ogdensburg, NY, the Company employs a highly trained and skilled workforce of about 50 employees.  As a public local distribution company, Enbridge St. Lawrence Gas is regulated by the New York State Department of Public Service Commission.  The Company’s distribution rates for residential service have been the lowest in New York State for more than eight consecutive years.  Enbridge St. Lawrence Gas owns a subsidiary, Enbridge Services, which rents gas utilization equipment such as conversion burners, water heaters, unit heaters and furnaces.

Small General Firm service

Enbridge St. Lawrence Gas has seven classes of service, with different rates for each class of service. Small General Firm service is classified as Service Classification No. 2. Examples of this category of customer might include a restaurant, dry cleaners, convenience store, gas station, and so on. “Firm” service means that Enbridge St. Lawrence Gas is supplying an uninterrupted supply of gas, as the customer requires it. Small General Firm service is any application that is non-residential, or service to a residence where more than 25% of the cubic space is being used for business purposes. The complete definition of Small General Firm service is in the Enbridge St. Lawrence Gas Tariff, P.S.C. No. 3 – Gas, Leaf No. 264 – 270.

The price our customers pay for natural gas, which can change from month to month, includes a number of different elements, such as:

• the cost to install your gas service
• the maintenance of your gas lines and meters
• meter reading and billing costs
• the cost to transport gas from its source at the well-head
• the cost to deliver gas through a network of gas lines
• the cost of the natural gas commodity
• the cost to balance the Company’s daily supply with the daily demand
• a return on the Company’s investment in capital assets to distribute gas

Large General Firm service

Enbridge St. Lawrence Gas has seven classes of service, with different rates for each class of service. Large General Firm service is classified as Service Classification no. 3. Typically, customers in this category are industrial companies. “Firm” service means that Enbridge St. Lawrence Gas is supplying an uninterrupted supply of gas, as the customer requires it. To qualify under this service classification, the customer must contract to use a minimum of 200 Mcf (thousand cubic feet) per day and 365,000 therms per year. All delivery of gas is at one location through a meter capable of recording daily consumption and electronically transmitting such daily recording to the Company. For more information about this service, see the Enbridge St. Lawrence Gas Tariff, P.S.C. No. 3 – Gas, Leaf No. 271 – 279.

Interruptible Service 

Enbridge St. Lawrence Gas has seven classes of service, with different rates for each class of service. Interruptible service is classified as Service Classification No. 4. Interruptible customers usually pay the lowest rates for gas. In return, however, interruptible customers must have the ability to switch to an alternative fuel (e.g. #6 oil) at the Company’s request, when there is a high demand for gas by other customers, usually in the coldest periods of the year. These customers must contract to use a minimum of 200 Mcf (thousand cubic feet) per day and 250,000 therms per year. The Company, in its sole discretion, acting reasonably, shall determine the volume of interruptible gas which it shall have available under this service classification. For more details, see the St. Lawrence Gas Tariff, P.S.C. No. 3 – Gas, Leaf No. 280- 285.

Below is a checklist of steps you can take to save energy and money around your home and/or business:

• If your regular thermostat setting maintains a temperature of 70°F/21°C, try turning down the setting to 64°F/18°C at night while you’re sleeping or during the day if you and other occupants are away. Compensate for the lower temperature by adding an extra blanket to your bed.
• If you have a forced air furnace, keep the filter clean. A dirty filter reduces air flow and wastes energy. If your furnace has an electronic “air cleaner” attached, follow the manufacturer’s instructions for cleaning the filter. Be sure to close the furnace access door or panel after you check or clean the filter.
• Check window frames and trims for cracks that let heat escape and cold air in. Apply caulk between the frame and the wall, between the trim and the frame, and where the trim joins the window sill. Use a latex caulk or a clear silicone product designed for interior applications.
• Check for cracks and cold air leaks along wood baseboards or the “quarter round” molding next to floors. Caulk along the seam with the baseboard on, or carefully remove the baseboard and caulk between the wall and the floor.
• Check entry doors. You may need to caulk between the frame and the wall or between the threshold and the floor. Also replace any worn or flattened weather-stripping. If you find a gap at the bottom of the door, consider attaching a new door sweep or bottom.
• Check the basement sill plate, located at the top of basement walls where the concrete or masonry foundation joins the wood framework and wood supports of the house. This area can be a major source of heat loss and cold air infiltration. Apply a suitable product (such a butyl rubber caulk) along the wood sill plate and around the wood supports where you detect cold air leaks.
• Install low-flow showerheads and aerators in your kitchen and bathrooms to lower water consumption and reduce gas use.
• Clean or replace your natural gas furnace filter at least once a year. Ensure your equipment is maintained on an annual basis.
• Install efficient “Energy Star” equipment to reduce your consumption of natural gas. Call 1-866-NYSERDA (1-866-697-3732) or visit to their web site (www.nyserda.org) to get information about a home energy audit and access to low-interest loans for Energy Star improvements. Please note: Massena Electric Customers are not eligible for low interest loans since Massena Electric is not a participating member of this state program.